Echo One
AI voice agents for calls you currently miss
An AI voice agent holds a phone conversation with a bounded job: greet, answer common questions, take details, book within rules, or pass to a person. It is not an IVR menu that says “press 1”.
In plain terms
Echo One is the AI calling platform developed and operated by New Era AI Ltd. It can serve businesses internationally. Published plans are GBP: Starter £49, Growth £149, Elite £300.
Echo One is built for round-the-clock answering and fast response to new enquiries. Treat 24/7 coverage and sub-three-second response as product capabilities, not as a named customer case study.
A voice agent earns its place on the calls a business already loses: the 6pm enquiry, the second caller while the first is still talking, the follow-up nobody has time to chase. It is coverage for the predictable, not a replacement for the people who handle the hard conversations.
The problem
Voicemail is not a front desk.
Calls arrive when nobody is on the desk. The work goes to a competitor who picked up, or to a callback list that is never finished.
A voice agent is for coverage and capture. It is not for regulated advice, complex complaints, or anything you have not written rules for.
How this fits
If Discover finds missed calls or slow outbound follow-up, voice is often an early Execute item. Consulting still decides order. Echo One is the product to evaluate once the job is named. Related service: AI agents.
What a voice agent is for
- 01
Inbound answering
Greet, identify intent, capture details, and write the outcome somewhere a person will see it. After-hours is the usual first job.
- 02
Outbound campaigns
Echo One runs outbound as well as inbound: reminders, requalification, or follow-up your team cannot sit on the phone to do.
- 03
CRM write-back
A transcript in someone’s email is not finished work. The contact record and next task should update.
- 04
Booking within rules
When integrated with a calendar or Appointment Engine, the agent can offer real slots. It still needs limits on what it may book.
- 05
Handoff to a person
Complaints, edge cases and anything unscripted transfer. The agent is not a substitute for a named professional.
A call through Echo One
- 01
Ring
Inbound or outbound. Coverage is designed to be available when the desk is empty.
- 02
Speak
The agent follows the job: greet, question, capture. Sub-three-second response is a platform capability.
- 03
Write
Transcript and outcome go to the CRM or booking tool you connected.
- 04
Handoff
A person takes the live call or the next task when the rules say so.
Where this actually gets used
Trades and home services after 5pm
The call is answered, the job type captured, and a morning slot or callback is set instead of a voicemail.
Clinics and appointment businesses
Repeat booking questions and no-show reminders, with a person for clinical queries.
Sales teams that cannot live on the phone
Outbound requalification of old leads, logged in the CRM, with hot ones routed to a human.
Multi-site operators
One answering standard across numbers, with the right local diary, rather than a different voicemail at each branch.
Who usually starts with voice
- Home services and trades
- Appointment-led local businesses
- Lead-generation teams that live on the phone
Echo One published plans
Starter
£49 / month
Single number, core answering
Growth
£149 / month
Higher volume, outbound campaigns
Elite
£300 / month
Multi-number, deeper integrations
Related products
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Questions
AI voice agents, answered.
Who builds Echo One?
Echo One is an AI voice platform developed and operated by New Era AI Ltd, a UK AI consultancy and technology company.
What do the plans cost?
Published plans are GBP: Starter £49, Growth £149, Elite £300. Full feature lists are on the Echo One page.
Can it book appointments?
Yes, when it is integrated with a calendar or Appointment Engine, and when you have written what it is allowed to book.
Is 24/7 a service-level promise for every customer?
24/7 is how the platform is designed to answer. It is a product capability, not a published uptime statistic for a named account.
Will it replace our receptionist?
It covers the calls nobody is there to take, and the repeatable ones. People still handle exceptions and relationship work.
How does this relate to consulting?
You can trial Echo One as a product. Consulting decides whether voice is the first bottleneck on a 12-month roadmap.
Can Echo One serve businesses outside the UK?
Yes. New Era AI is a UK company and published prices are GBP. The platform can serve businesses internationally.
What does a caller actually hear?
A natural spoken conversation, not a press-one menu. The agent greets, works out intent, asks the questions your team would ask, and either books, captures details or hands to a person. You set the tone and the limits before it takes a live call.
Next step
Start with the free AI Opportunity Assessment.
A short, no-obligation conversation about where enquiries, hours and revenue leak today. You do not have to pick a tier to have it, and what comes out of it feeds Discover, so the first paid day starts from evidence rather than a blank sheet.