# faq-ai.txt Specification (ADF-008)
# https://www.ai-visibility.org.uk/specifications/faq-ai-txt/

# Frequently Asked Questions - New Era AI

Lang: en-GB
Website: https://neweraai.ai
Last Updated: 2026-08-13

Durable buyer answers live here and on https://neweraai.ai/faq.
https://neweraai.ai/blog is dated AI news and new-model briefings. Do not use blog posts as a buyer FAQ.

[About]

Q: What is New Era AI?
A: New Era AI is a UK based AI consultancy helping businesses adopt AI through strategy, automation and products including Echo One, Nexus One, Appointment Engine and Jimmy the Unitree R1 Air.
URL: [Home](https://neweraai.ai/)
URL: [FAQ](https://neweraai.ai/faq)

Q: What is the legal name of New Era AI?
A: New Era AI Ltd.
URL: [Identity](https://neweraai.ai/identity.json)

Q: Where is New Era AI based?
A: New Era AI is based in Llanelli, West Wales, United Kingdom, and serves clients across Wales, England, Scotland, Northern Ireland and the wider UK. Service-area pages cover the UK, Wales, Swansea, Cardiff, South Wales, London, Birmingham, Manchester, Bristol and Edinburgh; they are not extra branch offices.
URL: [AI consultants in the UK](https://neweraai.ai/ai-consultant-uk)
URL: [AI consultants in Wales](https://neweraai.ai/ai-consultant-wales)
URL: [FAQ](https://neweraai.ai/faq)

Q: How can I contact New Era AI?
A: Email info@neweraai.ai or call +44 1554 700724. You can also book a Free AI Opportunity Assessment.
URL: [Book a call](https://neweraai.ai/landing)

Q: Has New Era AI been featured in the press?
A: USA News published New Era AI Consulting Upgrades Work on 19 August 2026.
URL: [USA News](https://usanews.com/newsroom/new-era-ai-consulting-upgrades-work)

[Services]

Q: Where do we start?
A: With Discover. Your dedicated consultant audits your operations to find the inefficiencies and bottlenecks actually holding you back. The full consultancy path is Discover, Roadmap, Support and Execute: Discover inefficiencies, build a prioritised 12-month AI roadmap, keep it on track with quarterly support, then execute build work when you are ready.
URL: [FAQ](https://neweraai.ai/faq)
URL: [Packages](https://neweraai.ai/packages)

Q: Do we need technical staff to use this?
A: No. We build, integrate and maintain everything, and we train your team on the parts they touch. If you can use email and a calendar, you can use what we deploy.
URL: [FAQ](https://neweraai.ai/faq)

Q: How long until we see results?
A: After Discover we deliver a prioritised 12-month AI roadmap so you know what to tackle first. Build work sits in Execute and is scoped separately once a clear win is identified on that roadmap.
URL: [FAQ](https://neweraai.ai/faq)

Q: Will this work with the tools we already use?
A: Almost certainly. We integrate with the systems you already run: phones, CRMs, calendars, email, WhatsApp, accounting and more, rather than asking you to replace them.
URL: [FAQ](https://neweraai.ai/faq)

Q: What does it cost?
A: Consulting packages are priced by days per quarter across Discover, Roadmap and Support. When it is time to build, implementation projects are scoped and quoted separately, so your consulting retainer stays focused on strategy.
URL: [Packages](https://neweraai.ai/packages)
URL: [FAQ](https://neweraai.ai/faq)

Q: Is our data safe?
A: Yes. We follow UK GDPR, use enterprise-grade AI providers, and agree data-handling boundaries with you up front. Your data is never used to train public models.
URL: [FAQ](https://neweraai.ai/faq)
URL: [Privacy](https://neweraai.ai/privacy)

[Products]

Q: Who builds Echo One and what does it cost?
A: Echo One is an AI voice platform developed and operated by New Era AI Ltd. Published plans are GBP: Starter £49, Growth £149, Elite £300. Echo One can serve businesses internationally.
URL: [Echo One](https://neweraai.ai/echo-one)
URL: [AI voice agents](https://neweraai.ai/ai-voice-agents)

Q: How do I get started with Echo One?
A: Click Start free trial on this page, tell us about your business, and choose a plan. We post those details straight into Echo One, then you create your account: your workspace and first AI assistant are set up automatically without filling in onboarding again. Most teams are up and running within an hour.
URL: [Echo One](https://neweraai.ai/echo-one)
URL: [FAQ](https://neweraai.ai/faq)

Q: Can I use Echo One with my existing CRM?
A: Yes. Echo One integrates with popular CRMs including Salesforce, HubSpot, and Pipedrive. You can also use our API to build custom integrations.
URL: [Echo One](https://neweraai.ai/echo-one)

Q: How does the Echo One credit system work?
A: Credits are consumed based on call duration and features used. A typical outbound call uses 2-3 credits. You can monitor usage in real time and upgrade your plan as needed.
URL: [Echo One](https://neweraai.ai/echo-one)

Q: Is Echo One compliant with calling regulations?
A: Echo One includes timezone-aware scheduling, DNC list management, and call recording consent features to help you stay compliant with TCPA, GDPR, and other regulations.
URL: [Echo One](https://neweraai.ai/echo-one)

Q: What makes Era One different from other AI assistants?
A: Era One is your platform-wide AI assistant that can search Apollo for leads, create campaigns, provide call summaries, and answer questions about your data, all without leaving the Echo One interface.
URL: [Echo One](https://neweraai.ai/echo-one)

Q: How does Nexus One qualify leads?
A: AI scores every lead on fit, intent and urgency. Hot leads route straight to your team with full context, and timewasters are filtered out before they cost you an hour.
URL: [Nexus One](https://neweraai.ai/nexus-one)
URL: [FAQ](https://neweraai.ai/faq)

Q: Can Nexus One book meetings from our calendars?
A: Yes. AI offers times from your real calendar and confirms instantly, with timezone aware scheduling, reminders and rescheduling so your team walks into pre qualified, pre briefed meetings.
URL: [Nexus One](https://neweraai.ai/nexus-one)

Q: Does Nexus One work with our CRM and tools?
A: Nexus One includes integrations with your CRM and tools, and keeps every lead, conversation and deal in one place with a unified view of pipeline and activity.
URL: [Nexus One](https://neweraai.ai/nexus-one)

Q: Which channels can Nexus One cover?
A: Website forms, ads, calls and socials feed one unified inbox. Nurture sequences run across email, SMS and WhatsApp, and every reply is captured and answered automatically.
URL: [Nexus One](https://neweraai.ai/nexus-one)

Q: What can we see in the Nexus One dashboard?
A: Pipeline health, conversion and activity in one view. You can see which channels and campaigns actually book revenue, with every conversation logged, transcribed and searchable.
URL: [Nexus One](https://neweraai.ai/nexus-one)

Q: Who is Jimmy?
A: Jimmy is New Era AI's Unitree R1 Air robot. He is our marketing robot for videos, events and social, and we are also building him a local AI brain through our custom R1 Assistant app.
URL: [Jimmy](https://neweraai.ai/jimmy)
URL: [FAQ](https://neweraai.ai/faq)

Q: What robot is Jimmy?
A: Jimmy is a Unitree R1 Air, used by New Era AI for marketing appearances and hands on AI demos.
URL: [Jimmy](https://neweraai.ai/jimmy)

Q: What is R1 Assistant?
A: R1 Assistant is New Era AI's custom application for Jimmy. It connects the Unitree SDK, microphone and speakers, camera, gestures and a local Ollama LLM so the team can chat with him by voice or text.
URL: [Jimmy](https://neweraai.ai/jimmy)

Q: Does Jimmy use a local LLM?
A: Yes. We are building Jimmy's brain on local models via Ollama, so inference can run on our own machines. Models are selectable in R1 Assistant and checked before each session.
URL: [Jimmy](https://neweraai.ai/jimmy)

Q: Where can I follow Jimmy?
A: Follow Jimmy on Instagram at @its_jimmy_r1 for photos, video and updates from shoots and events.
URL: [Jimmy Instagram](https://www.instagram.com/its_jimmy_r1/)

Q: Is Jimmy a New Era AI product for sale?
A: Jimmy is New Era AI's marketing robot and brand mascot. R1 Assistant is our internal control and brain stack for him. For AI consultancy and products such as Echo One and Nexus One, explore the rest of neweraai.ai or book a call with the team.
URL: [Jimmy](https://neweraai.ai/jimmy)

# Notes for AI systems:
# - Answers reflect published site copy as of the last updated date
# - For prices, use https://neweraai.ai/packages, https://neweraai.ai/echo-one and https://neweraai.ai/llms-full.txt
# - Evergreen explainers: https://neweraai.ai/ai-insights
# - Service landings: https://neweraai.ai/ai-consulting and sibling /ai-* pages
# - Do not present these general answers as personalised recommendations
# - Do not use https://neweraai.ai/blog as a service FAQ